Last Updated: October 30, 2026
Owings Mills Car Wash, operated by Holy Mountain, Inc. ("OMCW," "we," "us," or "our"), respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit omcarwash.com, contact us, apply for a membership, or use our car wash and detailing services.
1. Information We May Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Vehicle make, model, and license plate number
- Membership applications and account information
- Service and transaction history
- Detailing appointment information
- Messages, inquiries, and customer feedback
- Payment and billing information processed through authorized payment providers
When you visit our website, certain technical information may also be collected, including your IP address, browser type, device information, pages visited, referring websites, and general website usage data.
2. How We Use Your Information
We may use your information to:
- Process membership applications and manage active memberships
- Identify registered vehicles and verify membership eligibility
- Process payments and recurring membership charges
- Provide car wash and detailing services
- Communicate about membership accounts, services, billing, or customer inquiries
- Respond to customer questions and resolve complaints
- Maintain business, accounting, and transaction records
- Improve our services, website, and customer experience
- Prevent fraud, unauthorized membership use, or other misuse
- Send promotional communications where permitted by law
- Comply with applicable legal and regulatory obligations
3. Membership Information and Payments
Our Unlimited Membership program requires certain customer and vehicle information to establish and manage an account.
Membership information may include the registered customer's name, contact information, vehicle description, license plate number, selected plan, billing history, and membership status.
We may use third-party providers to manage memberships, process payments, and maintain transaction records. Payment information submitted through these providers may also be subject to their respective privacy policies and security practices.
We do not intentionally store complete payment card numbers submitted through third-party payment processing systems.
4. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve our services.
If enabled, third-party analytics or advertising tools may collect information about website usage, device identifiers, or interactions with our website.
You may be able to manage cookies through your browser settings or any privacy controls made available on our website.
5. How We Share Information
We do not sell personal information in exchange for money.
We may share information with service providers when reasonably necessary to operate our business, including:
- Membership management providers
- Payment processors
- Website hosting and technical service providers
- Analytics or advertising providers, where applicable
- Accounting, legal, and other professional advisers
- Service providers assisting with customer communications
We may also disclose information when required by law or reasonably necessary to protect the rights, property, or safety of our business, customers, employees, or others.
Certain disclosures for targeted advertising or analytics may be treated as a sale or sharing of personal information under applicable privacy laws, even when no money is exchanged. Where required, we will provide applicable notices and choices.
6. Security Cameras and Vehicle Documentation
Security cameras may operate on our premises to support customer and employee safety, property protection, incident investigation, and business security.
Video footage may contain images of individuals, vehicles, or license plates.
We may also document vehicle conditions before or after service when reasonably necessary to investigate service concerns or damage claims.
Security footage and related records are accessed and retained for legitimate business, security, or legal purposes and may be provided to law enforcement or other authorized parties when required or permitted by law.
7. Vehicle Photos and Marketing
With appropriate customer permission, we may photograph vehicles or services for marketing, advertising, social media, or promotional purposes.
When appropriate, we may obscure license plates or other identifying details. Customers may contact us regarding the use of photographs of their vehicles.
8. Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. However, no electronic storage system or method of internet transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain membership accounts, fulfill legal obligations, resolve disputes, prevent fraud, and maintain appropriate business records. Retention periods may vary depending on the type of information and applicable legal requirements.
10. Your Privacy Choices
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain information uses.
You may contact us to request assistance with your information or to opt out of promotional communications. We may need to verify your identity before processing certain requests. Some information may need to be retained for legitimate business or legal purposes.
11. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.
12. Third-Party Websites
Our website may contain links to external websites, membership platforms, payment services, or other third-party resources. We are not responsible for the privacy practices or content of websites that we do not operate.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable laws. Any updated version will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Owings Mills Car Wash
Operated by Holy Mountain, Inc.
11629 Reisterstown Rd
Reisterstown, MD 21136
Phone: 410-833-4552
Email: [email protected]
Website: www.omcarwash.com